Refunds & Cancellation Policy

Last Updated: September 2026

At Salaar, we aim to provide a smooth and reliable shopping experience. This Refunds & Cancellation Policy explains the conditions under which an order may be cancelled or a refund may be issued.

By placing an order through our website, you agree to the terms outlined below.

1. Order Cancellation

Customers may request to cancel an order before it has been processed or dispatched.

Once an order has been packed, handed over to the courier, or dispatched for delivery, cancellation may no longer be possible.

Submitting a cancellation request does not automatically confirm cancellation. The order will only be considered cancelled once the request has been reviewed and confirmed by our team.

2. Cancellation After Dispatch

If an order has already been dispatched, customers should not refuse the parcel without first contacting Salaar.

Repeated refusal of confirmed orders or misuse of Cash on Delivery (COD) may affect the customer's ability to place future orders with us.

3. Refund Eligibility

A refund may be considered where:

  • The customer receives an incorrect product.

  • The product arrives damaged or defective.

  • An eligible order is cancelled before dispatch after payment has already been made.

  • A returned product qualifies for a refund under our Return & Exchange Policy.

  • Salaar is unable to fulfill an order after payment has been received.

All refund requests are subject to verification and approval.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after receiving your order.

Customers may be required to provide clear photographs, videos, packaging details, or other reasonable evidence so that our team can verify the issue.

The product should remain unused and, where applicable, include its original packaging, tags, accessories, and accompanying items.

5. Non-Refundable Situations

A refund may not be approved where:

  • The product has been used, worn, washed, altered, or damaged after delivery.

  • Tags, labels, packaging, accessories, or included items are missing.

  • The product does not meet the conditions stated in our Return & Exchange Policy.

  • Damage occurred due to misuse, improper handling, or failure to follow product-care instructions.

  • The request is submitted outside the applicable return or exchange period.

  • A fragrance, personal-use, or hygiene-sensitive product has been opened or used, unless it was received damaged, defective, or incorrect.

6. Size and Preference Issues

Choosing the correct size, color, style, or product is the customer's responsibility.

Where an exchange is available for a size or preference issue, it will be handled according to our Return & Exchange Policy. Such cases do not automatically qualify for a cash refund.

We recommend reviewing all available product information and size guidance carefully before placing an order.

7. Sale & Promotional Items

Products purchased during sales, special promotions, clearance offers, or with discount codes may have different refund or exchange conditions.

Any specific restrictions displayed on the product page or communicated as part of an offer will apply to that purchase.

8. Refund Processing

Once an eligible returned item has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will generally be processed through the original payment method where possible. Processing and reflection times may vary depending on the payment provider, bank, or payment method used.

For Cash on Delivery orders, an approved refund may require the customer to provide suitable refund details.

9. Shipping & Delivery Charges

Original shipping or delivery charges are generally non-refundable unless the refund results from an incorrect, damaged, or defective product supplied by Salaar.

Return or exchange delivery charges may apply depending on the reason for the request and will be handled according to our Return & Exchange Policy.

10. Order Availability

In rare circumstances, a product may become unavailable after an order has been placed.

If we are unable to fulfill a prepaid order, the customer may be offered an alternative where appropriate or receive a refund for the unavailable item.

11. Policy Misuse

Salaar reserves the right to review or decline requests involving suspected misuse of our cancellation, refund, or return process, including repeated unjustified order refusals, fraudulent claims, or manipulation of products after delivery.

This does not affect any rights that customers may have under applicable law.

12. Contact Us

For cancellation or refund requests, please contact us using the information available on our Contact Us page. Providing your order details and a clear explanation of the request will help us process your case efficiently.