Shipping Policy

Last Updated: September 2026

At Salaar, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important information related to the delivery of purchases made through our website.

1. Order Processing

Orders are processed after successful placement and, where required, order verification.

Most orders are prepared for dispatch within 1–2 business days. Processing may take longer during sales, promotional campaigns, public holidays, product launches, or periods of unusually high order volume.

Orders placed on weekends or public holidays may be processed on the next available business day.

2. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact information provided during checkout.

For Cash on Delivery (COD) or certain high-value orders, Salaar may contact the customer to verify the order before dispatch.

Orders that cannot be verified may be placed on hold or cancelled where reasonably necessary.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–5 business days, depending on the destination and courier service.

Delivery to remote or less accessible locations may require additional time.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier operations, road conditions, security situations, or other circumstances outside Salaar's reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated as part of the relevant offer.

Shipping charges may vary depending on the order, destination, promotional campaign, or delivery method.

From time to time, Salaar may offer free or discounted shipping on qualifying orders.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers selecting COD should provide accurate contact and delivery information and ensure that someone is available to receive the parcel.

Salaar reserves the right to verify COD orders before dispatch.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient name

  • Complete delivery address

  • Active phone number

  • Any additional information reasonably required for successful delivery

Salaar will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

8. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational procedures.

Customers should keep their provided phone number accessible after placing an order, as the courier may contact them for directions or delivery confirmation.

If delivery fails because the customer is unavailable, unreachable, refuses the parcel without a valid reason, or has provided incorrect information, additional delivery charges may apply if the order is shipped again.

9. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your order is significantly delayed, please contact us with your order information so our team can assist in checking its status.

A courier delay does not automatically mean that an order has been lost.

10. Damaged Parcels

If your parcel appears significantly damaged upon delivery or the product inside has been damaged during transit, please document the condition of the parcel and product with clear photographs or video.

Eligible damaged-product claims will be reviewed according to our Return & Exchange Policy and Refunds & Cancellation Policy.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, or other reasonable evidence to verify the issue before providing a resolution.

12. Refused & Undelivered Orders

Customers are expected to accept orders they have confirmed.

Repeated refusal of confirmed Cash on Delivery orders, providing false delivery information, or repeatedly placing orders without accepting delivery may result in restrictions on future COD orders.

If an undelivered parcel is returned to Salaar and the customer requests re-shipping, additional shipping charges may apply.

13. Changes to Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has been processed or dispatched, we may not be able to modify the delivery address.

14. Order Changes After Dispatch

Once an order has been handed over to the courier, changes to the products, size, quantity, shipping address, or other order details may not be possible.

Any eligible return or exchange after delivery will be handled according to our Return & Exchange Policy.

15. Contact Us

For questions regarding shipping, tracking, delayed deliveries, or other delivery-related concerns, please contact us using the information available on our Contact Us page and provide your order details for faster assistance.