Return & Exchange Policy

Last Updated: September 2026

At Salaar, we want you to be satisfied with your purchase. If you receive an item that is damaged, incorrect, or unsuitable in size, you may request a return or exchange subject to the conditions outlined below.

Please review this policy carefully before submitting a request.

1. Return & Exchange Eligibility

A return or exchange request may be accepted if:

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, accessories, and included items are intact.

  • The product shows no signs of wear, alteration, damage, stains, odors, or misuse.

  • The request is submitted within the applicable return or exchange period.

  • Proof of purchase or order information can be provided.

All returns and exchanges are subject to inspection and approval by Salaar.

2. Return & Exchange Period

Customers should submit a return or exchange request within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

Submitting a request within 7 days does not automatically guarantee approval. The product must also meet all eligibility conditions stated in this policy.

3. Size Exchanges

If your shoes, jacket, suit, T-shirt, or other clothing item does not fit correctly, you may request an exchange for another available size.

Size exchanges are subject to stock availability.

We strongly recommend checking the size information provided on the relevant product page before placing your order.

Where the correct replacement size is unavailable, our team will advise you regarding the available options.

4. Damaged, Defective or Incorrect Items

If you receive an incorrect, damaged, or defective product, please notify us as soon as possible.

We may request:

  • Clear photographs of the product

  • A video showing the issue

  • Images of the original packaging

  • Your order details

  • Any other reasonable information required to verify the claim

Once verified, Salaar may arrange an exchange, replacement, or another appropriate resolution.

5. Conditions for Shoes

Shoes must be returned in unworn and original condition.

Customers should try footwear on a clean indoor surface to check the fit. Shoes showing signs of outdoor wear, scratches, sole marks, creasing caused by extended use, or other signs of use may not be accepted.

The original shoe box and any included packaging should also be returned in suitable condition.

6. Conditions for Clothing

Jackets, suits, T-shirts, and other apparel must be unworn, unwashed, unaltered, and returned with their original tags attached.

Items showing signs of use, including stains, perfume or body odors, washing, tailoring, alteration, damage, or excessive wear, may not qualify for return or exchange.

7. Fragrances

For hygiene, safety, and product-integrity reasons, opened or used fragrances are generally not eligible for return or exchange.

A fragrance may be considered for return or replacement if:

  • An incorrect product was delivered.

  • The product arrived damaged or leaking.

  • There is a verified manufacturing or packaging defect.

Where applicable, photographic or video evidence may be required.

Personal preference regarding fragrance notes, scent, or longevity does not automatically qualify a product for return once it has been opened or used.

8. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Used, worn, washed, or altered products

  • Products damaged after delivery

  • Items without their original tags or required packaging

  • Opened or used fragrances, except in eligible defective or incorrect-product cases

  • Items specifically marked as final sale or non-returnable

  • Products returned outside the stated return period

Any product-specific restrictions displayed on the product page will also apply.

9. Sale & Promotional Products

Items purchased during a sale, clearance, special promotion, bundle offer, or through a discount code may be subject to different return or exchange conditions.

Where special conditions apply, they may be mentioned on the relevant product page or promotional offer.

10. Exchange Shipping Charges

For exchanges requested due to size, color, style, or customer preference, delivery or return shipping charges may be the customer's responsibility.

If Salaar has supplied an incorrect, damaged, or verified defective product, reasonable exchange or replacement delivery costs will be handled accordingly.

11. Exchange Availability

All exchanges depend on product and size availability.

If the requested replacement is unavailable, our team may offer another available option or advise you of the applicable resolution.

We cannot guarantee that a particular size, color, or product will remain available while a return is in transit.

12. Inspection of Returned Products

Returned products will be inspected after they are received.

If the item meets our return or exchange requirements, the request will be processed accordingly.

If a returned product does not meet the eligibility conditions, Salaar reserves the right to decline the return or exchange. The customer may also be responsible for any costs associated with sending the item back.

13. Refunds

Where a return qualifies for a refund rather than an exchange, the refund will be handled according to our Refunds & Cancellation Policy.

Return approval does not automatically mean that a cash refund will be issued.

14. Policy Misuse

Salaar reserves the right to review and decline requests where there is reasonable evidence of fraudulent activity, repeated misuse of the return process, intentional product damage, or other abuse of this policy.

This does not limit any rights available to customers under applicable law.

15. Contact Us

To request a return or exchange, please contact us using the information provided on our Contact Us page.

Please include your order details, reason for the request, and relevant photographs or videos where necessary so our team can review your request efficiently.